Queues

Queues help organize accounts and cases within the system. System administrators define criteria for queues so similar accounts can be worked together by one user or a group of users. Queues serve as a user's list of work and are automatically updated each day, providing an efficient way to get work done in Temenos Infinity.

The Queues drop-down within the Work section of the ribbon provides access to the different types of queues within the Framework. From this drop-down, users can access and work queues to which they assigned.

The queue type(s) available in this drop-drown are determined by the institution's active module(s). For example, if the Loan Origination module is not active, Application queues do not appear in this drop-down.

The Temenos queue types are as follows:

Queue Type	Description
Collections	Collection Queues are made up of delinquency and recovery queues.
	Case Queues are made up of tasks related to cases.

The ability to view and work queues is at the discretion of the System Administrator.